Terms of service
OVERVIEW
Welcome to Petlorix. These Terms of Service (“Terms”) govern your access to and use of the Petlorix website, products, services, content, and related features (collectively, the “Services”).
By accessing or using our website, you agree to comply with these Terms, our Privacy Policy, Refund Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, please discontinue use of our Services.
Petlorix is committed to providing customers with a transparent, secure, and trustworthy online shopping experience.
1. Eligibility & Website Use
By using our Services, you confirm that:
- You are at least the age of majority in your state or country of residence
- Any information you provide is accurate and up to date
- You will use this website only for lawful purposes
- You will not misuse, disrupt, or attempt to interfere with the security or operation of our Services
We reserve the right to refuse service, restrict access, or cancel orders if suspicious, fraudulent, abusive, or unauthorized activity is detected.
2. Product Information & Availability
We make every reasonable effort to ensure product descriptions, images, pricing, and availability are accurate and updated.
However:
- Product colors may vary slightly depending on screen settings and device displays
- Packaging or minor product details may change without notice from manufacturers or suppliers
- Availability may change at any time without prior notice
Petlorix reserves the right to limit quantities, discontinue products, or update product information when necessary.
3. Orders & Purchase Terms
Submitting an order through our website constitutes an offer to purchase products subject to these Terms.
Orders are considered accepted only after:
- Successful payment authorization
- Internal verification checks
- Order confirmation email issuance
We may cancel or refuse orders for reasons including but not limited to:
- Suspected fraud or unauthorized activity
- Incorrect pricing or technical errors
- Product unavailability
- Violation of our store policies
Products sold through Petlorix are intended for personal consumer use only and may not be resold without written authorization.
4. Pricing, Billing & Payments
All prices displayed on our website are listed in the applicable currency shown at checkout.
Customers agree to provide valid and accurate billing, payment, and shipping information.
We reserve the right to:
- Correct pricing errors
- Modify prices or promotions without prior notice
- Refuse transactions that appear suspicious or unauthorized
Applicable taxes, duties, customs fees, or carrier charges may apply depending on the customer’s location and local regulations.
All payments are processed through secure and encrypted payment gateways.
5. Shipping & Delivery
Petlorix works with trusted fulfillment and shipping partners to process and deliver orders efficiently.
Estimated shipping and delivery times are provided for convenience only and are not guaranteed.
Delivery delays may occur due to:
- Carrier delays
- Weather conditions
- Customs processing
- High seasonal demand
- Supply chain disruptions
- Events beyond our reasonable control
Tracking information will be provided when available.
Customers are responsible for ensuring their shipping address is accurate at the time of purchase.
6. Returns, Refunds & Order Issues
Our Refund Policy explains eligibility requirements, return procedures, and refund conditions in detail.
If you receive a damaged, defective, or incorrect item, please contact our support team promptly with clear photos and your order information.
Approved refunds are typically processed within several business days depending on your financial institution or payment provider.
7. Account Responsibility
If you create an account on our website, you are responsible for:
- Maintaining account confidentiality
- Restricting unauthorized access
- All activities occurring under your account credentials
Petlorix is not responsible for losses resulting from unauthorized account access caused by user negligence.
8. Intellectual Property Rights
All website content, including but not limited to:
- Logos
- Branding
- Images
- Product descriptions
- Text
- Graphics
- Website design
- Digital content
is the property of Petlorix or its licensors and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.
9. Third-Party Services & Links
Our website may contain links, integrations, or tools provided by third-party services, including payment providers, analytics services, and external websites.
Petlorix is not responsible for:
- Third-party content
- External websites
- Service interruptions
- Privacy practices
- Policies of third-party providers
Customers should review the policies of third-party services before engaging with them.
10. Shopify Platform Disclosure
Our online store is securely hosted on Shopify, which provides the eCommerce platform that enables us to sell products and services online.
While Shopify powers the platform infrastructure, all purchases, customer support, fulfillment, and store operations are handled directly by Petlorix.
11. Privacy & Data Protection
Customer privacy and data protection are important to us.
Personal information collected through our Services is handled according to our Privacy Policy and may be processed by trusted service providers solely for:
- Order fulfillment
- Payment processing
- Shipping operations
- Customer support
- Fraud prevention
- Website functionality improvements
We do not sell customer personal information.
12. User Feedback & Reviews
If you voluntarily submit reviews, suggestions, testimonials, comments, or feedback, you grant Petlorix the right to use, reproduce, modify, or display such content for operational, marketing, or service-related purposes without compensation.
We reserve the right to remove inappropriate, misleading, unlawful, or abusive content.
13. Prohibited Activities
You agree not to use our Services for activities including but not limited to:
- Fraudulent or illegal conduct
- Harassment or abusive behavior
- Uploading malware, harmful code, or viruses
- Violating intellectual property rights
- Attempting unauthorized access to systems or accounts
- Spam, phishing, or deceptive activities
- Interfering with website security or operations
Violation of these Terms may result in immediate suspension or permanent restriction of access.
14. Disclaimer of Warranties
Our Services, website, and products are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Petlorix does not guarantee:
- Continuous uninterrupted website access
- Error-free functionality
- Absolute accuracy of all content
- Availability of all products at all times
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Petlorix shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:
- Website use
- Product usage
- Delivery delays
- Technical interruptions
- Unauthorized third-party activity
- Loss of data or profits
Our total liability shall not exceed the amount paid for the relevant product or service.
16. Indemnification
You agree to indemnify and hold harmless Petlorix, its affiliates, partners, employees, and service providers from claims, damages, liabilities, costs, or expenses arising from:
- Your misuse of the Services
- Violation of these Terms
- Violation of applicable laws or third-party rights
17. Force Majeure
Petlorix shall not be held responsible for delays, interruptions, or failures caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Labor disputes
- Supply chain interruptions
- Internet outages
- Carrier disruptions
- Public emergencies
18. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the State of New Jersey, United States, without regard to conflict of law principles.
19. Changes to These Terms
We may update or revise these Terms of Service periodically to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with a revised effective date.
Continued use of our Services after updates constitutes acceptance of the revised Terms.