Privacy policy
Petlorix (“we”, “us”, or “our”) operates this website and online store (the “Services”). Our store is powered by Shopify, which allows us to provide products and services to customers in a secure and reliable manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services.
By using our Services, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
We may collect the following categories of personal information:
Contact Information
Name, billing address, shipping address, phone number, and email address.
Payment Information
Payment details and transaction confirmations are securely processed through trusted third-party payment providers. We do not store full payment or card information on our servers.
Account Information
Username, password, preferences, and account settings.
Order Information
Products viewed, added to cart, purchased, returned, or canceled.
Communication Information
Messages, emails, and inquiries sent to our support team.
Device Information
IP address, browser type, device type, and network connection information.
Usage Information
Information about how you interact with our website, products, and Services.
How We Collect Information
We collect information:
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Directly from you when you place an order or contact us
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Automatically through cookies and similar technologies
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From service providers such as payment and shipping partners
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From trusted analytics and advertising partners
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide customer support
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Improve our website and customer experience
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Send updates, promotional offers, or marketing communications (where permitted)
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Prevent fraud and maintain security
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Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Maintain your shopping session
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Understand website performance and user behavior
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Improve our Services and customer experience
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Display relevant advertisements
You can control or disable cookies through your browser settings at any time.
Sharing of Personal Information
We do not sell your personal information.
We may share limited information with trusted service providers and analytics or advertising partners solely for business operations, payment processing, shipping, marketing performance, and website improvement.
Disclosure of Personal Information
We may disclose personal information to:
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Shopify and trusted service providers
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Payment processors and shipping partners
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Analytics and marketing providers
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Legal authorities when required by law
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Business successors in the event of a merger, acquisition, or business transfer
Your Rights and Choices
Depending on your location, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Request data portability
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Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Data Retention
We retain personal information only as long as necessary to:
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Provide our Services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements and policies
Security
We implement appropriate administrative, technical, and physical safeguards to help protect your personal information.
However, no online platform or data transmission method can be guaranteed to be completely secure.
Children’s Privacy
Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
International Data Transfers
Your information may be transferred to and processed in countries outside your own, including the United States.
Where required, appropriate safeguards are used to protect your information.
Legal Basis for Processing (EEA Users)
If you are located in the European Economic Area (EEA), we process personal information based on:
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Your consent
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Contractual necessity
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Legal obligations
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Legitimate business interests
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated effective date.
Contact Information
Petlorix is responsible for processing your personal information.
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:
We are committed to protecting your privacy and maintaining a safe and secure shopping experience for all customers.
Last updated: May 24, 2026