Refund policy
Thank you for shopping with Petlorix!
Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help with a fair and transparent return and refund process.
Return Eligibility
You may request a return or refund if:
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You received a damaged or defective item
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You received the wrong product
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The item is significantly different from its description
To qualify for a return:
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Requests must be submitted within 30 days of delivery
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Items should be unused and in original condition unless damaged, defective, or incorrect upon arrival
How to Request a Return
To request a return or refund, please contact our support team at support@petlorix.com with:
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Your order number
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A brief description of the issue
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Photo or video evidence if applicable
Our team will review your request and provide further return instructions.
Refund Process
Once your request is approved:
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Refunds are typically processed within 10 business days
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Approved refunds will be sent to the original payment method
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Depending on your bank or payment provider, processing times may vary
Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse or improper handling
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Final sale or clearance items
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Customized or special-order products
Return Shipping
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Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect
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If the issue was caused by our error, we may provide a replacement or cover return shipping costs
International Orders
As we work with international fulfillment partners, shipping and return times may vary depending on the destination country.
We always strive to resolve customer concerns fairly and efficiently.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Thank you for choosing Petlorix.