Shipping policy
At Petlorix, we strive to provide a transparent and reliable shipping experience for all our customers. Below you will find the details of our shipping process and timelines.
Order Cut-off Time
To ensure timely processing, our daily order cut-off time is:
Order Processing & Handling Time
Transit Time & Shipping Costs
We are proud to offer Free Standard Shipping on all orders within the United States.
Note: Delivery times are estimates. While we do our best to meet these timelines, external factors such as weather or courier delays may occasionally occur.
Shipping Origin
To ensure the best value and availability, our products are dispatched from our Global Fulfillment Centers. This allows us to offer high-quality products with free shipping directly to your doorstep.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your Tracking Number. You can monitor your package's journey directly through our website or the courier’s portal.
Delivery Issues & Incorrect Address
Please double-check your shipping address at checkout. Petlorix is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer may be responsible for re-shipping costs.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@petlorix.com. We will work with the carrier to resolve the issue as quickly as possible.
Contact Information
For any questions regarding your order or our shipping policy, please reach out to our dedicated support team: